FAQ & Site Info

We welcome international buyers. International shipping rates are provided on demand. Please email us first before placing your orders.

We only accept returns if the said item(s) do not meet with the condition described. We offer 100% full refund upon receipt of the item(s). Buyer is responsible for return postages.

We will always be glad to work with you if you are ordering a large number of items. Often, this can significantly reduce the shipping you are required to pay. But please email us first.

Our flannel felt sets are shipped by USPS' First Class Mail. If you need them quickly, please contact us first before placing your order. Our books are normally shipped by USPS Media Mail. This is the most economical shipping terms we can offer but at the same time, it may take as long as 21-24 days before you receive your items. Email us if you need the books quickly. As all our felt stories are made by hand, it may take more than 1-2 business days to assemble them before shipping. Again if you need a particular set quickly, please contact us so we can rush them for you. Books are usually shipped the next business day or sometimes on the same day (if your order catches us before our post office trip). We provide Delivery Confirmation on all our packages shipped within the U.S.A..

Genesisartsfeltstory knows that you care how information about you is being used and shared. The information we collect is used only to fulfill your order. Please know that we will not share or sell your purchase information with any third party unless we believe the release is appropriate to comply with the law or protect the rights, property, or safety of Genesisartsfeltstory.com.